How to Use iComs Billing System: A Step-by-Step Guide

iComs is a billing system designed for video, high speed data and telephony services. It allows you to personalize each customer and their services, while supporting millions of accounts on a single database. If you are new to iComs or want to learn how to use it more efficiently, this guide will help you get started.

What is iComs Billing System?

iComs Billing System is a software solution developed by Netcracker, a leading provider of business and operational support systems for the communications industry. iComs Billing System enables you to manage customer accounts, orders, services, equipment, billing, payments, collections and more. It also integrates with other systems and platforms to create a seamless end-to-end BSS solution for your business.

How to Access iComs Billing System?

To access iComs Billing System, you need to have a valid username and password. You can log in to iComs Billing System through a web browser or a desktop application. The web browser version is compatible with Internet Explorer, Firefox, Chrome and Safari. The desktop application requires Windows operating system and Java Runtime Environment.

Once you log in to iComs Billing System, you will see the main menu with different tasks and options. You can navigate through the menu by using the mouse or the keyboard shortcuts. You can also customize the menu by adding or removing tasks according to your preferences.

How to Search for Customers in iComs Billing System?

One of the most common tasks in iComs Billing System is searching for customers. You can search for customers by using various criteria, such as account number, name, address, phone number, email, service type and more. You can also use wildcards (*) and operators (AND, OR, NOT) to refine your search.

To search for customers in iComs Billing System, follow these steps:

From the main menu, select Customer Search (Task CS).
In the Customer Search screen, enter the criteria you want to use for your search. You can enter multiple criteria in different fields.
Click Search or press F10 to execute your search.
The system will display the matching customers in a list. You can sort the list by clicking on the column headers. You can also view more details about each customer by clicking on their account number.
To select a customer from the list, double-click on their account number or press Enter. This will take you to the Customer Services screen where you can view and modify their services.

How to Create a New Customer Account in iComs Billing System?

If you want to create a new customer account in iComs Billing System, you need to follow these steps:

From the main menu, select New Installation (Task NI).
In the New Installation screen, enter the customer’s name, address, phone number and email. You can also enter other optional information, such as social security number, date of birth and driver’s license number.
Click Next or press F10 to proceed to the next screen.
In the Service Selection screen, select the service type (video, high speed data or telephony) and the package or plan you want to assign to the customer. You can also add or remove individual services or features by clicking on the checkboxes.
Click Next or press F10 to proceed to the next screen.
In the Equipment Selection screen, select the equipment you want to assign to the customer. You can also add or remove equipment by clicking on the buttons.
Click Next or press F10 to proceed to the next screen.
In the Work Order Detail screen, enter the work order information, such as date, time, technician and notes. You can also change the order status, priority and type by clicking on the dropdown menus.
Click Save or press F10 to save the work order and create the customer account.

How to Change an Existing Customer’s Services in iComs Billing System?

If you want to change an existing customer’s services in iComs Billing System, you need to follow these steps:

From the main menu, select Customer Search (Task CS) and search for the customer you want to modify.
Select the customer from the list and go to the Customer Services screen.
In the Customer Services screen, click on Change Existing Order (Task CE).
In the Change Existing Order screen, select the service type (video, high speed data or telephony) and the package or plan you want to change. You can also add or remove individual services or features by clicking on the checkboxes.
Click Next or press F10 to proceed to the next screen.
In the Equipment Selection screen, select the equipment you want to change. You can also add or remove equipment by clicking on the buttons.
Click Next or press F10 to proceed to the next screen.
In the Work Order Detail screen, enter the work order information, such as date, time, technician and notes. You can also change the order status, priority and type by clicking on the dropdown menus.
Click Save or press F10 to save the work order and update the customer’s services.

How to Disconnect a Customer’s Services in iComs Billing System?

If you want to disconnect a customer’s services in iComs Billing System, you need to follow these steps:

From the main menu, select Customer Search (Task CS) and search for the customer you want to disconnect.
Select the customer from the list and go to the Customer Services screen.
In the Customer Services screen, click on Disconnect (Task DC).
In the Disconnect screen, select the service type (video, high speed data or telephony) and the reason for disconnecting. You can also enter a final billing address if different from the current address.
Click Next or press F10 to proceed to the next screen.
In the Work Order Detail screen, enter the work order information, such as date, time, technician and notes. You can also change the order status, priority and type by clicking on the dropdown menus.
Click Save or press F10 to save the work order and disconnect the customer’s services.

How to Reconnect a Customer’s Services in iComs Billing System?

If you want to reconnect a customer’s services in iComs Billing System, you need to follow these steps:

From the main menu, select Customer Search (Task CS) and search for the customer you want to reconnect.
Select the customer from the list and go to the Customer Services screen.
In the Customer Services screen, click on Reconnect (Task RC).
In the Reconnect screen, select the service type (video, high speed data or telephony) and the reason for reconnecting. You can also enter a new billing address if different from the previous address.
Click Next or press F10 to proceed to the next screen.
In the Work Order Detail screen, enter the work order information, such as date, time, technician and notes. You can also change the order status, priority and type by clicking on the dropdown menus.
Click Save or press F10 to save the work order and reconnect the customer’s services.

How to View and Manage Customer Payments in iComs Billing System?

If you want to view and manage customer payments in iComs Billing System, you need to follow these steps:

From the main menu, select Customer Search (Task CS) and search for the customer you want to view or manage payments.
Select the customer from the list and go to the Customer Services screen.
In the Customer Services screen, click on Customer Balancing (Task BL).
In the Customer Balancing screen, you can view the customer’s balance, due date, payment history, payment methods and payment arrangements. You can also perform various actions, such as:

Apply a payment: To apply a payment to the customer’s account, click on Apply Payment and enter the payment amount, date, method and reference number. You can also apply a partial payment or a prepayment.
Reverse a payment: To reverse a payment that was applied incorrectly or returned by the bank, click on Reverse Payment and select the payment you want to reverse. You can also enter a reason for reversing the payment.
Create a payment arrangement: To create a payment arrangement for the customer, click on Payment Arrangement and enter the details of the arrangement, such as start date, end date, frequency and amount. You can also modify or cancel an existing payment arrangement.
Adjust a balance: To adjust a balance that was incorrect or disputed by the customer, click on Balance Adjustment and enter the adjustment amount, date and reason. You can also adjust a balance for a specific service or equipment.

Click Save or press F10 to save any changes you made to the customer’s payments.

How to Add or Change Interaction Notes in iComs Billing System?

If you want to add or change interaction notes in iComs Billing System, you need to follow these steps:

From the main menu, select Customer Search (Task CS) and search for the customer you want to add or change interaction notes.
Select the customer from the list and go to the Customer Services screen.
In the Customer Services screen, click on Interaction Notes (Task IN).
In the Interaction Notes screen, you can view the previous notes that were added by other users. You can also perform various actions, such as:

Add a note: To add a note to the customer’s account, click on Add Note and enter the note text. You can also select a note type and category from the dropdown menus.
Change a note: To change a note that was added by you or another user, click on Change Note and select the note you want to change. You can also modify the note text, type and category.
Delete a note: To delete a note that was added by you or another user, click on Delete Note and select the note you want to delete. You can also enter a reason for deleting the note.

Click Save or press F10 to save any changes you made to the customer’s interaction notes.

86646a7979

Icoms Billing System Tutorial